Last updated: August 24, 2026. These terms cover your MakersKnot subscription, the shop you build with it, postage and domains bought through us, and how your shoppers pay you. Please read them.
MakersKnot is operated by [ENTITY LEGAL NAME], [ENTITY FORM AND STATE], trading as MakersKnot ("MakersKnot", "we", "us"). These Terms of Service are an agreement between you and that company.
These terms use three words throughout. A "maker" is someone who holds a MakersKnot account and runs a shop with it. A "shop" is the storefront a maker builds and publishes. A "shopper" is someone who visits or buys from a maker's shop. Where a term applies to only one of them, it says so.
By creating an account, subscribing, or using MakersKnot, you agree to these terms. If you do not agree, do not use the service.
We may revise these terms. When we make a change that materially affects your rights or what you pay, we will give you notice by email to the address on your account, or in the app, at least 30 days before it takes effect. Other changes take effect when posted.
Each version carries the date at the top of this page, and your agreement is recorded against the version in force when you accepted it. If you do not accept a revised version, your remedy is to cancel before it takes effect; continuing to use MakersKnot after that date means you accept it.
You must be at least 18 and able to enter a binding contract to hold a maker account. Maker accounts are currently available to businesses and individuals located in the United States only. If you sign up from outside the US, we may decline or close the account.
Shoppers can buy from a maker's shop as a guest or create a shopper account. A shopper account is for buying, not for selling, and is governed by these terms together with the policies of the shop being bought from.
You are responsible for keeping your login secure and for everything done under your account. Tell us promptly at [email protected] if you believe it has been used without your permission. Give us accurate information when you sign up and keep it current, since it is how we reach you about your shop, your billing, and these terms.
MakersKnot is software for building and running your own online shop. Depending on your plan and what you set up, it can include:
Not every feature is on every plan, and features change over time. Logo design, custom branding, photography, and design services are not included.
MakersKnot is a tool, not a guarantee of a result. We do not promise your shop will attract visitors, rank in search, or make sales.
Your subscription renews automatically for the same period until you cancel. By subscribing you authorise us and our payment processor to charge your saved payment method on that recurring basis. You can cancel at any time from your account, and cancellation stops future renewals.
Cancelling does not refund what you have already paid, and fees are non-refundable except where the law requires otherwise. Your access continues to the end of the period you have paid for.
We may change subscription pricing with at least 30 days notice to active subscribers before the change applies to you. If a renewal payment fails, we may retry it, and we may suspend or close your account and take your shop offline if it stays unpaid.
If you reverse a valid charge with your bank or card issuer instead of contacting us first, we may suspend or close your account, take your shop offline, and recover the disputed amount and any costs it causes us, to the extent the law allows.
You are solely responsible for your listings and descriptions, your prices, whether your stock counts are accurate, fulfilling and shipping orders, customer service, returns and refunds, and your own shop policies. You are responsible for complying with every law that applies to what you sell, including product safety, labelling, advertising, and consumer protection law.
Any claim your shop makes about your products, including what they are made of, where they come from, whether they are handmade, and how they should be cared for, comes from information you entered. You confirm that information is true, and you are responsible for being able to back it up.
You are responsible for determining what tax you owe on your sales and for collecting and remitting it. Because shoppers pay you directly and MakersKnot never takes possession of the money or of your goods, MakersKnot is not a marketplace facilitator for sales tax purposes, and does not collect or remit sales tax on your behalf.
To take payments you connect your own account with a payment provider, currently Stripe or PayPal. We may add or change the providers we support. Your relationship with that provider is governed by their agreement with you, not by these terms, and you are responsible for keeping the account in good standing.
When a shopper pays, the money goes to your connected account. MakersKnot does not receive, hold, or route your sales revenue, and does not see or store full card or bank details. Payouts, holds, reserves, disputes, and chargebacks on those payments are between you, your shopper, and your provider.
Your subscription payments to us and your shoppers' payments to you are separate flows. Nothing you owe us is taken out of your sales.
You can buy shipping labels through MakersKnot. When you do, we buy the label from the carrier and charge you for it. We are not the carrier: the carrier's own terms govern the shipment, what it can contain, whether it is delivered, and any claim for loss or damage.
Saving a card for postage authorises us to charge it each time you buy a label, including labels you buy without an order behind them. You can remove the card or turn postage charging off at any time, which stops future charges but does not undo labels already bought.
Rates quoted at your shop's checkout are estimates from the carrier at that moment and can change before you buy the label. You are responsible for the accuracy of the weight, dimensions, and addresses you give us; a carrier may bill an adjustment for a parcel that does not match what was declared, and that adjustment is yours.
Every shop gets an address on a MakersKnot domain. You can also use a domain of your own, either one you already have or one you buy through us. These are different arrangements and the difference matters.
A domain you already own stays yours. You point it at your shop with a record at your own registrar, you keep paying your registrar for it, and nothing here changes who owns it.
If your subscription lapses, your own domain stops serving your shop 15 days later. Your shop's address on our own domain may stop serving sooner. Restoring your subscription within that window brings it back.
Domains are also subject to the rules of the registry for that extension and to ICANN's requirements, which can require verification or suspension in circumstances outside our control.
You keep ownership of what you put into MakersKnot: your photos, your words, your logo, your product and business information, and your customer and order records. We do not claim to own any of it.
You give us a non-exclusive, worldwide, royalty-free licence to host, store, copy, resize, display, transmit, and adapt that content, for as long as you keep it with us, solely to run the service and show your shop to the people you publish it for. Adapting means things like generating a smaller version of a photo for a product card. It does not mean using your work for anything else.
You confirm you have the rights to everything you upload, including photographs you did not take yourself, and that publishing it does not infringe anyone else's rights. Stock photos we help you find come from Unsplash and are subject to Unsplash's licence.
MakersKnot uses AI to write and improve text for your shop. It writes your initial shop copy and product descriptions from what you tell us, and it writes and updates page titles, search descriptions, and page summaries automatically in the background when you save or publish something. It also suggests a craft category and helps match spreadsheet columns when you import a catalogue.
AI output can be wrong, generic, or a poor fit for your work. It is your shop and your claims: check what is published, particularly anything describing your products, your materials, your prices, or your policies. We are not responsible for content you publish that you have not reviewed.
Content generated for your shop belongs to you on the same terms as anything else you put in. We use third-party AI providers to produce it, and the providers we use are named in our Privacy Policy. AI never sets your prices, changes your stock, moves money, or makes a decision about your account.
You agree not to use MakersKnot to:
We may investigate suspected breaches and take the steps described under suspension and termination.
Some categories cannot be sold through MakersKnot. Most are here because our payment providers or carriers prohibit them, so a shop selling them could not reliably get paid or ship. You may not list or sell:
This list can change as our providers' rules change. If we add a category you already sell in, we will tell you before it applies to your shop.
We respond to notices of claimed copyright infringement under the Digital Millennium Copyright Act, and we may terminate the accounts of repeat infringers.
If you believe something on MakersKnot or on a shop we host infringes your copyright, send us a notice. To be effective under the DMCA it must include your physical or electronic signature, identification of the work you say is infringed, identification of the material you say infringes it and enough detail for us to find it, your contact details, a statement that you believe in good faith the use is not authorised, and a statement that the information is accurate and, under penalty of perjury, that you are authorised to act for the owner.
Send your notice to [email protected], or submit it from the copyright page on this site, which reaches the same address. We have not yet completed the Copyright Office filing that designates a formal agent, so we do not claim to have one; notices sent to that address are still read and acted on.
If we remove your material, we will let you know and you can send a counter-notice. Knowingly misrepresenting that material is infringing, or that it was removed by mistake, can make you liable for damages under Section 512(f).
Running your shop means we handle information about your shoppers on your behalf: names, email addresses, shipping addresses, and order history. For that information you are the controller and we are your processor. We handle it to run the service for you, to send the order emails your shop sends, and as the law requires, and not for our own purposes.
When you import a customer list, from a spreadsheet or from Etsy, you confirm you collected that information lawfully and are allowed to bring it here and to contact those people. You are responsible for your own shop's privacy notice and for answering your shoppers when they ask about their data.
Our Privacy Policy explains what we collect, who else receives it, how long we keep it, and what you and your shoppers can ask us to do about it, including deletion requests we honour regardless of anything else in these terms.
You can cancel at any time from your account. Your access runs to the end of the period you have paid for, after which your shop may be taken offline.
We may suspend or close your account, remove content, or take a shop offline if you break these terms, if we are required to, if your payments fail, or if leaving it up would expose us, a shopper, or another maker to real risk. Except where the breach is serious or we have no choice, we will tell you first and give you a chance to put it right.
After cancellation or closure we may remove your shop from public view. How long we keep or delete account, product, order, and customer data is set out in our Privacy Policy's How long we keep it section, together with our legal obligations and backup practices. Export anything you want to keep before you cancel.
Closing your account does not entitle you to a refund of fees already paid, does not cancel postage already bought, and does not transfer to you a domain we registered. Sections that by their nature should survive do.
We add, change, and remove features as the product develops, as our providers change what they offer, and as security and legal requirements move. We do not promise any particular feature, integration, or third-party tool will be added, kept, or work the same way over time. Where a change materially reduces something you are paying for, we will give you notice.
MakersKnot depends on other companies: hosting, databases, payment providers, carriers, registrars, AI providers, email providers, and image providers. We are not responsible for their outages, errors, price changes, policy changes, or decisions about your account with them.
MakersKnot is provided "as is" and "as available", without warranty of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement. We do not warrant that the service will be uninterrupted, secure, or error-free, that defects will be corrected, or that your shop will achieve any level of traffic, ranking, or sales.
Some states do not allow the exclusion of certain warranties, so parts of this section may not apply to you.
You will defend, indemnify, and hold harmless MakersKnot and its officers, employees, and agents from any claim, demand, loss, liability, fine, penalty, or cost, including reasonable legal fees, arising from what you sell, what you publish, information you entered, your use of the service, your breach of these terms, your infringement of anyone's rights, or your handling of your shoppers' information.
We will tell you promptly about any claim we ask you to cover, and you may control the defence provided you do not settle in a way that admits fault on our part or binds us without our agreement.
To the maximum extent the law allows, MakersKnot is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost sales, lost data, or loss of goodwill, whether or not we were told such damages were possible.
Nothing in these terms limits liability that cannot be limited by law. Some states do not allow these limits, so parts of this section may not apply to you.
If something goes wrong, contact us first at [email protected]. Most problems are settled that way, and we ask you to give us 30 days to try before starting a formal dispute.
Otherwise, you and MakersKnot agree that any dispute arising out of or relating to these terms or the service will be resolved by binding individual arbitration, administered by a recognised arbitration provider under its consumer rules, rather than in court. Either of us may instead bring a qualifying claim in small claims court.
Arbitration is on an individual basis only. You and MakersKnot each waive any right to bring or take part in a class, collective, consolidated, or representative action. If that waiver is held unenforceable for a particular claim, that claim proceeds in court and the rest stays in arbitration.
These terms are governed by the law of the State of [GOVERNING STATE], without regard to its conflict of law rules, except where the law where you live requires otherwise. Where a dispute goes to court rather than arbitration, it belongs in the state or federal courts serving that state, and both of us consent to their jurisdiction.
We run one programme that pays for bringing us subscribers. It is for outside businesses advertising MakersKnot commercially, on a deal agreed with each vendor in writing. It is not part of your subscription, and you are in it only if we have told you so.
The programme pays a one-off bonus when an account you sent first starts paying, plus a share of each subscription payment it makes after that. The rate that applies to a payment is the rate in force when that payment settles: renegotiating a deal changes what you earn next, never what you have already earned.
Earnings are held for 30 days before they count as owed, and are cancelled if the account that generated them refunds, charges back, or cancels inside that window. Payouts are made by hand and we do not commit here to a date or a method; we settle with you directly. The programme may be changed, paused, or ended at any time going forward, and doing so does not cancel earnings that have already cleared their hold.
You may not bid on our brand terms, register domains or accounts that imitate us, send unsolicited bulk email, sign up your own accounts through your own link, or misrepresent what MakersKnot does. Any of those forfeits unpaid earnings and ends your participation. You are an independent contractor for this purpose, responsible for your own taxes, and nothing in the programme makes you our agent or lets you commit us to anything.
General and account questions: [email protected]. Questions about these terms, and arbitration opt-outs: [email protected]. Privacy questions: [email protected]. Copyright notices: [email protected].
[ENTITY LEGAL NAME], [REGISTERED ADDRESS].